Yes, we currently offer international shipping to a range of countries, all of which can be found on our Shipping Policy.
How long does delivery take?
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note International deliveries may take slightly longer to arrive.
How are your delivery fees calculated?
Please see more information on our Shipping Policy.
Why have I received additional charges for my international order?
Depending on your local customs office, Additional custom duty charges may incur in your country. These are borne to the customer and accepted at checkout. For more information please read our Shipping Policy.
How do I make a return?
Based on current laws, we cannot accept exchanges/returns of used, or worn underwear unless deemed defective by us or from shipment.
Digital downloads are final sale and non-refundable. Defective merchandise (this rarely ever happens) will be replaced free of charge.
Refunds for accepted returns will be applied as credit towards future purchases, or to the original payment method only.
Please read our Returns & Refund Policy for more information.
My order has an item missing?
Firstly, our apologies for this inconvenience, please email us at firstname.lastname@example.org letting us know what has been misplaced and we will send this out at our expense at the earliest convenience.
What information do I need to register for an account?
Please provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later, for example at checkout with your order.. Once registered, you can check out your order status, order history, and manage your account.
How do I change my account login information?
You can change your login email address and password by clicking on "My Information" within your account when logged in successfully. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.
I’ve forgotten my account password, please help?
If you have forgotten your password, just click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. Need help? Please contact Customer Service.
What forms of payment does Red Hot accept?
We currently accept all major credit cards, kindly refer to our website footer for our up-to-date payment methods.
I keep missing Red Hot sales, how can I claim a discount?
We’re sorry to hear this, feel free to sign up to our newsletter to be the first to know about our new collections and offers.
How can I become a Red Hot model or ambassador?
We’re glad you asked! You can find out more about this information, here. Otherwise feel free to email us directly at; email@example.com
What are the official handles of Red Hot?
How can I get featured on the Red Hot Instagram?
If you are interested in collaborating with us on social media, please reach out with your proposal; firstname.lastname@example.org